tk366's Privacy Policy

Introduction

This privacy policy ("Policy") explains our commitment regarding the collection, processing, retention, and protection of personal information of tk366 platform users. tk366 is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh.

By using our platform, you consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our platform or contact us directly.

Information We Collect

tk366 collects only the information necessary to provide its services. We may collect the following types of information:

A. Personally Identifiable Information

• Full name and date of birth
• Mobile phone number and email address
• National ID card or passport details (for identity verification)
• Residential address

B. Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

C. Technical Information

• IP address and device information
• Browser type and operating system
• Date and time of platform access
• Gaming activity logs and history
• Cookie and session data

D. Voluntary Information

We also collect information you provide when contacting our support team. Any complaints, suggestions, or comments may also be recorded.

Purpose of Using Information

tk366 uses your information only for the following legitimate purposes:

• Account management: To carry out registration, login, and account verification processes.
• Transaction processing: To ensure deposits, withdrawals, and bonus distributions are completed.
• Identity verification: To prevent fraud and ensure financial security.
• Customer support: To address your questions and resolve issues.
• Platform improvement: To monitor and enhance the user experience.
• Security monitoring: To detect unauthorised access and fraudulent activity.
• Legal obligations: To comply with applicable laws and regulations.

We do not use your information beyond the purposes listed above. If it becomes necessary to use your information for a new purpose, you will be informed in advance.

Cookies & Tracking Technologies

The tk366 platform uses cookies and similar technologies to help improve your browsing experience.

Types of Cookies

• Essential cookies: Required for the core functioning of the platform. Without these, the platform cannot operate properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect information to understand how the platform is used and to improve the service.
• Security cookies: To protect your account from unauthorised access.

You can control cookies by changing your browser settings. However, please note that disabling cookies may affect your ability to use some features of the platform.

Data Retention Period

tk366 retains your information for as long as it is needed. The retention period depends on the type of information and its purpose:

• Account information: Retained while the account is active and for a sufficient period after account closure to meet legal obligations.
• Financial transaction records: Retained for the defined period required for financial audits and regulatory requirements.
• Technical logs: Retained for a limited period for security monitoring purposes.
• Support communications: Retained for the period necessary to resolve cases and ensure quality.

Sharing Information with Third Parties

tk366 never sells your personal information to third parties. However, limited information may be shared with specific parties in the following circumstances:

Payment Providers

Relevant payment information is shared with the respective provider to process bKash, Nagad, Rocket, and bank transfer transactions. These transactions are conducted in a fully encrypted manner.

Technology Service Providers

Technology service providers required for platform operations may process limited information under strict confidentiality agreements.

Legal Authorities

Information may be shared with relevant authorities to comply with valid court orders, government directives, or applicable legal requirements.

Fraud Prevention

The minimum necessary information may be shared with industry-standard security services to detect and prevent serious fraudulent activity.

Data Security Measures

tk366 takes both technical and organisational measures to ensure the highest level of security for your information:

• SSL/TLS encryption: All data transmissions are secured through industry-standard SSL encryption.
• Encrypted database: All sensitive information stored is kept in encrypted form.
• Two-factor authentication: An additional security layer is in place for account access.
• Regular security testing: Regular security audits are conducted to identify potential vulnerabilities.
• Access control: Only authorised personnel can access the information they need.
• Round-the-clock monitoring: Automated monitoring systems are active to detect unauthorised access.

While we strive to maintain the highest level of security, no method on the internet is 100% secure. If a security breach occurs, we will notify you immediately and take the necessary steps.

User Rights

As a tk366 user, you have the following rights over your own information:

Right to Access

You can request to view the information we hold about you at any time.

Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected. We will make the necessary changes as quickly as possible.

Right to Erasure

You can request that your data be deleted. However, some data may need to be retained if there are legal obligations or legitimate interests involved.

Right to Object to Processing

You can object to the processing of your data for specific purposes, particularly in the case of marketing communications.

Right to Data Portability

You can request to receive your data in a common, readable format.

Protection of Minors

tk366 strictly prohibits the use of the platform by individuals under the age of 21. Our services are intended only for those aged 21 and above.

We do not knowingly collect information from minors. Age verification is mandatory during the registration process and proof of identity may be required to confirm age if necessary.

If we hold any data belonging to a minor, a parent or legal guardian may contact us and we will immediately delete that data and close the associated account.

Policy Changes and Updates

tk366 reserves the right to change and update this privacy policy as needed. Changes may occur due to:

• The launch of new services or features
• Legal or regulatory changes
• Technological improvements
• Changes in business policy

For any significant changes, we will post a notice on the platform and, where applicable, inform you via your registered email or mobile. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.

We recommend that you review this policy regularly to stay informed about the latest changes.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Available directly on the platform 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in both Bengali and English

We take all privacy-related requests seriously and make every effort to resolve them as quickly as possible.

We sincerely appreciate your trust and support in tk366. Protecting your data is our top priority and we are committed to always providing a safe, transparent, and trustworthy gaming environment.